Frequently Asked Questions
Answers to common questions about booking and delivery. Can’t find what you need? Call us any time.
Booking
How do I book a shipment?
Visit your nearest Shri Vishwakarma Cargo branch with your parcel, or call us to arrange a pickup from your door. Our team will weigh the parcel, give you the charges and hand you an LR (Lorry Receipt) number.
How are the charges calculated?
Charges depend on the weight (or size, for light but bulky parcels), the route and the type of goods. Use the Get a quote page for an estimate, or call us for an exact price.
What documents do I need?
For most parcels, just the sender’s and receiver’s name, address and mobile number. Business shipments need an invoice, and an e-way bill when the goods value is above ₹50,000.
Are there items you don’t carry?
We don’t carry illegal, hazardous or highly inflammable goods, cash or jewellery. Ask the branch if you are unsure about an item.
Delivery
How long does delivery take?
Most routes within Rajasthan are delivered in 1–2 days, and other states in 2–5 days, depending on distance.
How can I track my parcel?
Open the Track your parcel page and enter your LR number with the last 4 digits of the sender’s or receiver’s mobile number.
Do you deliver to the door?
Yes, door delivery is available in most cities we serve. Parcels can also be collected from the destination branch.
What if my parcel arrives damaged?
Please note it on the delivery receipt and inform the branch within 24 hours, with photos if possible. Our team will look into it right away.
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Still have a question?
Our team is happy to help with bookings, rates and deliveries.