1Accepted Payment Methods
Payments can be made online or offline:
Online
Credit card, debit card, net banking and UPI through our secure payment gateway partner.
Offline
Cash / cheque at any of our branch offices.
2Payment Terms
Freight and service charges are payable at the time of booking unless a “To Pay” (freight collect at destination) or Cash on Delivery (COD) arrangement has been agreed in advance. Bookings with outstanding dues may be held until payment is received.
3Payment Confirmation
On successful payment you will receive an on-screen confirmation and, where applicable, an email/SMS receipt with your LR (Lorry Receipt) or booking reference number. Please retain this for future correspondence.
4Failed / Duplicate Payments
If an amount is debited from your account but the booking or payment status is not confirmed, please do not attempt the payment again immediately.
Any amount deducted due to a technical error or duplicate transaction will be automatically reversed to the source account within 5–7 business days. If it is not reversed within this period, please contact our support team with the transaction reference.
5Cancellation Policy
Before pickup
Bookings may be cancelled before the consignment is picked up / handed over for transportation by contacting the branch where the booking was made.
After pickup
Once a consignment has been picked up, dispatched or is in transit, the booking cannot be cancelled.
6Refund Policy
Refunds are applicable only for cancellations made prior to pickup/dispatch, or for excess/erroneous payments. Approved refunds are processed to the original mode of payment within 7–10 business days of approval.
Charges already incurred (e.g. packaging, handling) at the time of cancellation are non-refundable.
7Payment Security
All online transactions are processed through a PCI-DSS compliant payment gateway. We do not store your card, net banking or UPI credentials on our servers.
8Contact for Payment Queries
For any questions regarding payments, refunds or cancellations, please reach out to the branch you booked with, or contact our customer support: